Due to the nature of our products, we do not accept returns, exchanges or issue refunds. All of our products are freshly handmade to order just for you. Therefore, please be aware that all sales are final and cannot be exchanged or returned. We ask that you please select your products carefully. Orders are entered into our system the day you order, and processing begins. If you have received a shipping notification, then your package has already been processed and cannot be cancelled.

Returned Packages 
If a package is returned to SelasieNaturals due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery the customer will be responsible for the return shipping cost as well as the re delivery cost (amount subject to change based on current by shipping rates).
SelasieNaturals is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, no refunds will be provided if any parts of the address are incorrect.

 

Out of Stock Items
We strive to have all of our products available.  Due to high demand for our products, some products may be out of stock at the moment. We will take all necessary steps to advise you in a prompt manner if this situation occurs. If it is possible to ship a portion of an order, we will notify you and send out all available items and place the remainder as a back-order, to be shipped as soon as possible with no extra shipping charges to you. Please make sure you are signed up to our email list to be notified when products are back in stock.